About the Author

Bruce Michelson is an HP Distinguished Technologist (Emeritus) and the Manager of Close Loop LLC. Bruce has over 36+ years in delivering industry white papers and customer engagements. Bruce has delivered over 1,000+ white papers and over 350+ engagements.

As an author of 7 books regarding IT lifecycle management and industry segments, Bruce has numerous copyrights and patents. These copyrights and patents include expertise in User Segmentation©, Lifecycle Management, Cost of Change©, The Ready State©, and

Bruce is presently an adjunct at Florida Atlantic University in Boca Raton, Florida, teaching IT in health care and advanced systems design.